County Durham Special Educational Needs and Disability Information Advice and Support Service (SENDIASS)

We are a statutory service supporting parents/carers of children with special educational needs and disabilities (SEND) and children and young people with SEND.

We provide confidential information advice and support through a range of services. This includes:

  • home visits.
  • attending meetings in educational settings.
  • liaison with all services working with children and young people.
  • training and guidance to parents/carers, young people and professionals on SEND issues.

We were formerly known as Durham Parent Partnership Service.

You can view videos of interviews with young people living in County Durham who have accessed support from us: County Durham SENDIASS feedback videos

When is it on?

Time of day
Morning
Afternoon
Session information
Monday to Friday 8.30am - 5.00pm

Who to contact

Telephone
03000 267 007
03000 267 003
E-mail
sendiass@durham.gov.uk
Website
www.durhamsendiass.info

Where to go

Address
Lee House
Lee Terrace
Easington Village
Peterlee
County Durham
Postcode
SR8 3AB

Other details

Cost description
Free
Referral required?
Yes
Referral and availability notes

Refer by telephone, email or in writing.

Self referral is preferred, however referrals will be accepted on your behalf by your representative.

Related links
Independent Support

Local Offer

Local Offer description

Durham (SEND) Information Advice and Support provides confidential information advice and support through a range of services. This includes home visits, attending meetings in educational settings and liaison with all services working with children and young people. Training and guidance to parents/carers, young people and professionals on SEND issues are also provided.

Durham (SEND) Information Advice and Support Service operates at ‘arm’s length’ from the Local Authority and the services provided are confidential and impartial.

Durham (SEND) Information Advice and Support Service:

  • is a free, impartial local service
  • provides confidential information advice and support
  • works directly with parents and carers of children and young people with SEND
  • works directly with young people with SEND
  • works in partnership with parents/carers, young people, educational settings the local authority and other agencies
  • supports parents and young people to inform and influence local policy and practice
  • enables parents/carers and young people to make informed choices and decisions with confidence
  • has a role in making sure that parents’ and young people’s views are heard and understood and that these views inform local policy and practice
  • able to put parents and young people in touch with other local and national organisations

Durham (SEND) Information Advice and Support Service provide information on:

  • how special educational needs are identified and assessed by educational settings and the local authority
  • who parents and young people can talk to in a school or Durham County Council or Local Authority about their concerns
  • the SEND Code of Practice 0 - 25, the statutory assessment process and Education Health and Care Plan (EHC Plan)
  • parents/carers and young person’s rights and responsibilities
  • meetings and reviews about a child’s or young person’s  needs
    how progress is monitored and reviewed
  • what parents can do if they are not happy with a decision made about their child’s SEND
  • what young people can do if they are not happy with a decision made about their SEND
Contact name
Elaine Chandler
Contact telephone
0191 587 3541

What does your service do?

What does your service do?

Durham (SEND) Information Advice and Support provides confidential information advice and support through a range of services. This includes home visits, attending meetings in educational settings and liaison with all services working with children and young people. Training and guidance to parents/carers, young people and professionals on SEND issues are also provided.

Where is it located and what areas does it cover?

Where is it located and what areas does it cover?

Based within Glendene Arts Academy covering County Durham.

Who does your organisation provide a service for?

Who does your organisation provide a service for?

Parents and Carers of children and young people with SEND

Young people with SEND

How can I start using the service?

How can I start using the service?

Contact the office

How are decisions made about who can use your service?

How are decisions made about who can use your service?

There is an open referral system, whereby parents/carers and young people self refer.

The service will take referrals from professionals on behalf of parents/carers and young people providing these referrals are being made at their request.

Is your service fully accessible?

Is your service fully accessible?

Yes

What training have your staff had regarding SEND?

What training are the staff supporting children and young people with SEND had or are having?

Legal training, child protection training, various inhouse training on Special Educational Needs and Disability and on working with parents/carers and young people.

Who can I contact for further information?

Who can I contact for further information?

Elaine Chandler, SEND IASS Manager.

Disclaimer

Durham County Council's Families Information Service does not promote nor endorse the services advertised on this website. Anyone seeking to use/access such services does so at their own risk and may make all appropriate enquiries about fitness for purpose and suitability to meet their needs.
Powered by Open Objects