Disagreement Resolution Service for SEN and Independent Mediation Service for Education, Health and Care Assessments and Reviews - UNITE

We provide Disagreement Resolution for Special Educational Needs (SEN) and SEN Mediation Service in County Durham.

SEN mediation helps children, young people, parents and carers resolve disputes with education providers. Specially trained mediators work with all those involved to reach an amicable agreement which addresses the needs of the child or young person and is workable and agreeable to everyone.

The mediators are independent, do not take sides or make judgements. All discussions are confidential and will not be shared without the permission of those involved, exceptions are only made if there are any health & safety risks.

SEN mediation:

  • Prioritises the interests of the child or young person.
  • Is suitable for a wide range of issues.
  • Is a fast and flexible alternative to an SEN and Disability Tribunal hearing.
  • Allows those involved to take control of the outcome and reach agreement.
  • Restores and maintains collaborative working relationships between children, young people, parents, carers and education providers.
  • Gives those involved the opportunity to resolve issues linked to requests for an Educational Health and Care (EHC) Assessment and the outcome of the EHC Plan Assessment and Review.

When is it on?

Session information
Flexible times to suit the availability of families

Who to contact

Contact name
Jayne Gray
Contact position
Project Co-ordinator and SEN Mediator
01642 311 633

Where to go

A range of local accessible venues are used in the County Durham area

Local Offer


Durham County Council's Families Information Service does not promote nor endorse the services advertised on this website. Anyone seeking to use/access such services does so at their own risk and may make all appropriate enquiries about fitness for purpose and suitability to meet their needs.
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