SOS! SEN is a small charity dedicated to offering independent, legally based advice on Special Educational Needs to parents and carers. We aim to support and empower people to navigate the legal maze and challenge decisions to get the right education for their child.   

We offer advice on: 

  • getting the right help for your child 
  • dealing with the school or local authority 
  • interpreting official letters 
  • The EHCP process 
  • finding independent expert professional advice 
  • appealing to the Special Educational Needs and Disability Tribunal 

We offer: 

  • A term time helpline  
  • Bookable online advice centres (during coronavirus) & walk-in centres (when open – currently closed due to coronavirus) 
  • Information sheets on many topics 
  • Booklets written by our solicitor covering: 
  • Exclusions 
  • Assessment of SEN 
  • EHCPs 
  • Appeals 
  • Webinars both live and recorded, covering a wide range of topics 
  • Workshops 
  • 1:1 advice sessions, offered in person or online 
  • Document checking and letter writing services 

Our term time helpline is open  

Monday-Friday 9:30am - 12:30pm and 1.00pm - 4.00pm  

Tuesday evening 8.00pm - 10.00pm. 

Call: 0208 538 3731 


Register/Log in to purchase and view our webinars:  

Our users say: 

"Thank you for always being at the end of the phone to help. Your advice has been invaluable in making me realise that as a parent I AM NOT powerless. Thank you!" 

When is it on?

Time of day
Session information
Please note the helpline is only open during school term time.

Who to contact

0208 538 3731

Where to go

Creek Road
East Molesey

Other details

Cost description
Free telephone helpline and walk-in advice centres.
Referral required?

Local Offer

What does your service do?

What does your service do?

We run free advice centres and a telephone helpline to empower families of children with Special Educational Needs.

Where is it located and what areas does it cover?

Where is it located and what areas does it cover?

No appointment necessary. Just turn-up. We have advice centres in the following locations on a monthly basis Waterloo near Waterloo train station, Thornton Heath, Aldershot, Worcester Park, Kent, Manchester, Tamworth, Birmingham, Bristol, Watford.


Durham County Council's Families Information Service does not promote nor endorse the services advertised on this website. Anyone seeking to use/access such services does so at their own risk and may make all appropriate enquiries about fitness for purpose and suitability to meet their needs.
  • SOS SEN logo

Journey planner

Address: 11a  Creek Road  East Molesey  Surrey

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