First Contact

If you have a concern about a child or young person who lives in County Durham, First Contact is the service to call. First Contact brings together staff from Children and Young People's Services with partners such as Durham Constabulary and Health.

How can I get in touch?

First Contact has made it easy for you to get in touch with them. You can contact them using any of the methods at the bottom of this page.

What happens if I call First Contact?

When you contact First Contact, you will speak to a trained officer who will work with you to decide the level of response needed. Providing early help to children, young people and their families is their priority.

An Early Help Assessment will be started to help inform the next steps, which may be:

  • A referral to preventative services such as One Point, with a ‘team around the family’ and a named lead professional.
  • Giving you appropriate advice and guidance.
  • A statutory referral to assessment and interventions teams due to safeguarding concerns, with a ‘team around the family’ and a named lead professional.

First Contact works to a Single Assessment Framework which can be found on the Durham County Council website.

Who to contact

03000 267 979

Durham County Council's Families Information Service does not promote nor endorse the services advertised on this website. Anyone seeking to use/access such services does so at their own risk and may make all appropriate enquiries about fitness for purpose and suitability to meet their needs.
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