Core Assets Children's Services - Independent Support Service

We offer FREE specialist individual support to parents, carers, children and young people who are involved in an Education, Health, and Care (EHC) Needs Assessment.

Our Independent Supporters can provide parents and young people with time limited help to support the parent or young person during the EHC needs assessment and planning process.

We offer:

  • A dedicated, independent telephone support service operated between 9.00am and 5.00pm on weekdays.
  • Access to a trained Independent Supporter, with the option of follow-up face-to-face support if needed.
  • A dedicated, independent website providing information, signposting and resource links as well as the option for support and information exchanges via emails.
  • A range of outreach information and support points across a range of community venues and services including information groups.

What does an Independent Supporter do?

Independent Supporters will provide parents and young people with time limited help to support the parent or young person during the EHC needs assessment and planning process.

When is it on?

Session information
Monday to Friday 9.00am - 5.00pm

Who to contact

Contact name
Core Assets Children's Services Independent Support Team
Telephone
0800 028 8455
E-mail
ISreferrals@coreassets.com
Website
www.coreassets.com/

Other details

Cost description
This is a free service.
Referral required?
No

Local Offer

What does your service do?

What does your service do?

Independent Supporters will provide parents and young people with time limited help to support the parent or young person during the Education, Health and Care (EHC) needs assessment and planning process.

The role of the Independent Supporter is to:

  • Help the parent or young person understand the local referral process and Local Offer.
  • Act as a named contact person for the parent or young person during the EHC assessment and planning process
  • Support parents and young people through the transfer of a Statement of SEN or Learning Difficulty Assessment (LDA) to an EHC plan (transfer reviews)
  • Work with parents of children who are new EHC referrals and/or young people (and their parents) who are coming up to school leaving age and would have had an LDA under the old system.
  • Understand a range of local services and supporting the parent or young person to decide who should contribute the information required for an EHC needs assessment plan.
  • Provide information to parents and young people on personal budgets.
  • Signpost parents and young people to Durham SENDIASS when the issue is outside the remit of an Independent Supporter.

Where is it located and what areas does it cover?

Where is it located and what areas does it cover?

The service is delivered across all wards in County Durham.

Who does your organisation provide a service for?

Who does your organisation provide a service for?
  • All parents and carers
  • Children aged 0-15 years
  • Young people aged 16-25 years

How can I start using the service?

How can I start using the service?

Call 08000 288 455 or visit

http://www.coreassets.com/what-we-do/independent-support-service/

How are decisions made about who can use your service?

How are decisions made about who can use your service?

Familes and young people can self refer, or other professionals may do so on their behalf.

How do I know what is going on and can I be involved in making plans for the future?

How do you communicate with service users and how are they involved in decision making / planning?

An advisory panel meet monthly to ensure the service meets the needs of it's users.

Is your service fully accessible?

Is your service fully accessible?

Yes.

What training have your staff had regarding SEND?

What training are the staff supporting children and young people with SEND had or are having?

All staff go through a training package designed by the Council for Disbled Children, as well as ongoing professional development.

Who can I contact for further information?

Who can I contact for further information?

Central team on Tel: 0800 028 8455

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